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Consumers are being asked by some Tiger Airways staff around the country to consider that although they may be inconvenienced, the airline is also suffering a loss of up to $1.5 milllion per week that they are not flying in Australia after the Civil Aviation Safety Authority grounded the Singapore-based airline from flying within our borders.
Cathy Jensen of Parramatta in NSW says that she was told by an unnamed Tiger call centre worker that "she is not the only person affected" and "we are losing money here too".
Although this response is not typical of call s being made from angry Tiger customers to call centres both in Australia, but largely overseas, it has only served to further damage the airline's already tarnished image after years of consumer backlash, trouble with on-time performance and the more recent engineering issues that forced the suspension of their license.
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Meanwhile, competitor Jetstar has offered significantly discounted flights to those Tiger customers affected. The Jetstar.com website includes discounted tickets to Tiger destinations like Hobart, Launceston, Newcastle, Gold Coast, Adelaide and Melbourne.
Tiger's suspension is applicable this week only, but the airline has stated that the changes needed to comply with tough Australian Aviation rules mean that they could be out of action for "up to a month".